Co-Founder & CEO, ReplyAll.me
Member since Jan. 18, 2012
Well, since it has taken me this long to reply, I felt the need to come up with something more compelling to say about CLOC 2017 than to just describe the polyester suit I wore SuitMeister night (purchased for the bargain basement price of $59 on Amazon.) Check out for other options for your next event!
One of the things we’ve been keeping our eye on is the maturity models related to the CLOC core competencies, both from a “what does Best in Class look like” across each of the 12 (as that can change year over year – e.g. AI wasn’t even listed as something to consider on last year’s maturity model) as well as how legal ops leaders rate themselves relative to said models.
At the CLOC Institute last year, Jeff Franke, Pratik Patel, and I led a session where we surveyed attendees on their maturity relative to each of the 12 competencies. We just reprised that survey in a session on Tuesday afternoon, so the data coming out of that is literally hot off the press (hence my delayed response.)
A couple of interesting early insights below:
- Knowledge Management has once again been rated as the least mature of the 12 core competencies. This topic was the focused of a dedicated track at CLOC this year as well as a CLOC initiative team led by Christina Jackson at GE, so hopefully we’ll see some improvement in the maturity of KM in the future. One comment I’ve shared before is that KM is as much a cultural and change management initiative as it is a technology one. Getting people to embrace a new way of working and thinking is more complex that a shiny new tool.
- The use of Data Analytics is the second least mature competency for the second year in a row. Again, there were several sessions on this topic at this year’s institute; both for companies that are looking to implement a commercially available data analytics/dashboard solution, as well as those looking to build one of their own. The benefit of leveraging the volumes of data that have been gathered to inform decision making continues to be a worthy (albeit often elusive) objective.
- The one competency that had a significant increase this year in relative maturity is Outside Counsel/Vendor Management. This may have been driven by the continued expansion of programs to tighten the relationships with preferred firms, and ongoing focus on defining alternative fee arrangements focused on alignment of incentives and value-based fee arrangements.
More details and insights to follow as we dig a little deeper into the data, but hopefully this initial report proves interesting to those on the interwebs that have been at the edge of their seats since that infamous suit surfaced.